TripAdvisor: We Are Not Making This Up.

We didn't think "bug report" would be taken literally

From our bug report form:

What is a bug report? Do I have to tell you about bugs? On a recent holiday to the Dominican Republic last year there were so many of them. Honestly, I thought I was visiting the London Zoo. Cockroaches the size of lions crawling around me all night long...I hate cockroaches. This year, I'm going to have to sleep with the lights on as I hear cockroaches don't like light. But then how am I supposed to sleep with the lights on? I don't like light either.

So...What'll it be?

From the TA Mailbag:

Conch'd Out

Are you sure this is the right business model for you?

From our support form:

"i'm trying to buy some conch for my new Conch business. i'd like to start
with the wild initially please call me at [--]"

Attention CSI:

Now that the writers' strike is over, one of our members would like to suggest a new storyline:
Submitted via our review form:

“If a murder had been committed in this room, Gil Grissom would have about 15 suspects based on hair samples from the bathroom.”

We’re sorry – but better on your screen than in your bed…

From our support form:

Dear Tripadvisor, I hate you. Not really, but I am finding it nearly impossible to use your site these days. I have a ridiculous fear of roaches. Upon seeing your first "dirtiest hotels" banner with the roach near the shower drain, I was quite distraught. However, I developed a method of squinting as I looked at the screen, and turning my face so that the right side of the screen was not visible, until I was for sure that the ad was not there. Well, then you tricked me by putting this banner on the side of the screen! I scrolled down and the roach was unavoidable - right there on the top. Well, now you have gone too far. Not only today was the roach on the side again, but this time it was HUGE and, from the half-second I saw the disturbing image, UPSIDE DOWN... I think I had a mini-heart attack. I think I need a break.

DO OTHERS SEEM DEFENSIVE AROUND YOU?

From our support form:

Subject: REVIEW IN CAPS NOT ACCEPTED

I ONLY TYPE IN CAPITALS + YOUR SITE WOULD NOT ACCEPT MY REVIEW IN ALL CAPS. I AM SURE YOU HAVE A REASON FOR THIS BUT TO ME IT IS STUPID + VERY FRUSTRATING …

Cannibalism? Or just a stuck "m" key? Either way, it's creepy.

From our support form:

Subject: LISA MARIE PRESLEY

well i was going to say lisa arie on tour dinner with the tours or at least her presence for what butquestions  you know and instead of looking aat elvis cars aybe sit in one you know well thats i really just wanta eet lisa marie presley you herd 1

We should make a site with only positive reviews. And pictures of kittens and rainbows.

An e-mail to TA support:

Trip Advisor,I've been scanning places to go in the Bahamas, and also Mexico. I have never seen so many negative comments!!! After reading all the negative comments of the 12 or more hotels I looked into for a Bahamas visit, I don't want to go there! Some negative reviews are ok but it is really getting depressing. I'd like to stay in Isla Mujerles (island off of Cancun) but there seems to be nowhere to stay!Just a comment -- I would keep some of negative people away.

How to study abroad: "Hi, Oxford! I'm here with my copy of 'The Da Vinci Code'! That's all I need to enroll, right?"

From an e-mail to TA support:

I found website jan.11th on your site, wounld like to find it again learned all about runaway bay,seven mile beach,jacks,what to bring & all other things,he sounds like he lives there. going to sunset at the p--- in may, he even told me to bring books or anything & go to a school down there thats nice so i:m going to bring some books. help find web page if you can. thanks much!

But the Owl likes to party all the time!

When we're not sure if a property meets our listing requirements, we send out an e-mail with questions. Sometimes we ask this:

Are the rooms available to separate parties of guests at the same time, or do you rent out the entire property as a whole to one group at a time?

We got this response:

"The rooms of P---------- are NOT available for any kind of parties. It is a guest house."